LOGISTICS Sector

Creating a dedicated CRM system for handling client’s entire core business process

CUSTOM BACKEND CUSTOM FRONTEND

Delivering a dedicated IT system to manage and sell deals for a major Polish logistics company?
Challenge Accepted!

Creating a dedicated CRM system for handling client’s entire core business process

A major Polish logistics company approached us with a challenge to create a dedicated IT system to handle their core business process – managing and selling logistics deals.

Process & Story

Problem

As in every CRM system, one of the main goals of the project was to create an application ecosystem that would make the selling process as natural and seamless as possible. We then needed to keep up-to-date with the goals and metrics of the agent, team, and department and make them the main part of every application.

Solution

We kicked off the project with some fruitful Design Thinking sessions with our client, which allowed us to gather a number of key requirements.

We started developing a dedicated software application based on frontend and backend parts. The core of the system is a documented database deployed in a clustered high-availability environment. Backend components were spread over a few instances in order to make the solution more scalable, as well as easier to manage and monitor.

Communication between the frontend and backend was designed according to reactive and asynchronous patterns. We needed to get the frontend application ready to handle huge events and provide the user with a reliable tool for completing tasks on time and at the best quality.

Case Study Schema Creating a dedicated CRM system for handling client’s entire core business process

Tools

Azure

Azure

.Net

.Net

MongoDB

MongoDB

Angular

Angular

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Challenges

Speed
The key challenge in the logistics industry is cutting the time of concluding deals to an absolute minimum. The client needed a tool that would be fast and flexible enough to keep ahead of the competition. The tool has to be very responsive and immediately alert the client about new deals as they appear.

Enabling internal collaboration
The tool needed to create a space for seamless collaboration between diverse teams within the organization.

Integration of Microsoft Graph API
A broad integration with Microsoft Graph API ensures fluid communication between the client and the person managing the client.

Integration with existing internal tools
The system should integrate with the client’s existing services. We designed it to handle huge amounts of mail and automate the customer-related mailing process.

Flexibility and scalability
The system needed a flexible and scalable hosting environment for applications and to dynamically allocate resources to handle increased traffic and free them up when the traffic drops.

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